Marketing & Events Manager
•The Full-time Marketing & Events Manager will work closely with the Executive Director and entire staff to create awareness of SDCDM’s hands-on exhibits and programs focusing on science, arts, and world cultures.
•Create, implement, and oversee strategies, timelines, and budgets for marketing SDCDM’s new and existing exhibits, programs, events, and community initiatives.
•Ensure consistent branding and messaging in all of SDCDM’s communication materials.
•Oversee design, production, and distribution of all print and online materials, such as website, e-newsletter, social media, marketing collateral (newsletters, reports, flyers etc.).
•Write press releases and conduct public relations efforts with SDCDM’s PR Firm.
•Develop relationships with vendors, sponsors, advertisers, and community contacts in order to create strong partnerships and maximize marketing dollars.
•Plan and implement SDCDM’s fundraising events in coordination with management team.
•Oversee promotion and use of SDCDM as a private event venue with management team.
•Represent the SDCDM at community events and professional meetings.
•Provide monthly reports of marketing and event projects.
•Bachelor’s degree in communications, graphic design, or related area preferred.
•2-4 years of experience working with marketing, public relations, graphic design, website/social media, and events.
•Proficiency in Adobe Design Suite (Photoshop, InDesign, and Illustrator).
•Demonstrated knowledge of website and social media platforms.
•Effective leadership and team building skills required.
•Ability to complete multiple tasks, set priorities, and meet deadlines.
•Ability to work independently and cooperatively with staff, volunteers, and others in a culturally diverse environment.
•Exceptional communication skills (written and verbal), attention to detail, self-starter, and takes initiative.
•Spanish a plus.
•Must be comfortable working indoors and outdoors, and able to perform physical activities such as bending, moving around, and picking up items, and carrying up to 25 lbs. short distances.
Details: Full-time position with benefits; weekdays with occasional weekends required; salary will commensurate with experience. How to apply: Submit a cover letter and resume to email@example.com by December 1st, 2014. Incomplete submissions will not be accepted.
Visitor Services Associate
SDCDM is looking for an enthusiastic, energetic, and friendly person to become a Visitor Services Associate. This part-time position reports to the Museum Education and Community Programs Manager and is responsible for greeting visitors and guests, processing admissions and memberships, ensuring guests are enjoying the museum safely, and assisting in group visits and hands-on workshops. The ideal candidate for this position will possess excellent communication, computer and sales skills; desire to work with children; have a positive attitude and a willingness to work flexible hours, including weekends and holidays. Additionally, you must ensure that the Museums exhibits, restrooms, and all public areas are clean, disinfected, and presentable to guests at all times.
Primary Duties & Responsibilities
Operate POS or ticketing system to process visitor transactions; answer visitor inquiries and provide excellent customer service to all museum visitors; handle cash and other forms of payment in a secure, orderly, and efficient manner; address visitor concerns to the best of ability; ensure involvement of supervisor or manager if needed to satisfy visitor needs; balance daily drawer total to within acceptable variance level; assist in daily maintenance of work environment, including stocking, organizing, inventorying, and other upkeep, to ensure an attractive and efficient appearance of workspace; attend all museum orientation and training programs; assist in Admissions, Retail, Museum Programs and Discovery Camps during peak traffic periods, as directed by supervisor; become skilled in suggestive selling of museum memberships, merchandise, and programs; lead field trips during school year and Discovery Camps during school breaks; promote repeat visitation; attend museum programs, and events, and tour exhibit spaces; perform basic clerical duties as assigned, such as data entry, filing, and copying; work with supervisor to ensure that visitors, intentionally or unintentionally, do not receive more goods or services than what was purchased; other duties as assigned.
Education: High school diploma or GED required and the pursuit of higher education highly desirable.
Experience: The successful candidate ideally will demonstrate a commitment to the SDCDM mission, as well as extensive knowledge and competencies in the following:
- Proven excellence in customer service skills
- Minimum of one year experience in customer service function
- Experience working on a ticketing system strongly preferred
- Requires cash-handling experience and exceptional mathematical skills
- Excellent interpersonal and communication skills with public and coworkers
- Demonstrated experience working with children age 0-10 preferred
- Proven ability to work independently
- Must be flexible with work schedule including weekends, holidays and evenings
- Requires considerable movement around the museum to monitor activities
- Experience working with children ages 0-13 is desirable.
- Fluency in a language other than English is a plus
Other: Excellent computer skills with proficiency in Microsoft Programs including Word, Excel, Publisher, and Outlook and in managing a fundraising database.
To be considered for this position, please send resume and a thoughtful cover letter describing your skills, experience, qualifications and interest in the position in confidence to:
Subject Line Reference: Visitor Services Associate Job Opening
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